Terms & Conditions

1. Information We Collect

A. Personal Information You Provide

• Direct Submissions: When you contact us, request moving estimates, or register for an account, we collect information such as your name, address, phone number, email address, and any additional details you voluntarily provide.
• Service-Related Data: We collect the information necessary to generate accurate moving estimates, including moving dates, locations, and any specific instructions you provide.

B. Automatically Collected Information

• Usage Data: We automatically gather technical data such as your IP address, browser type, referring pages, and other similar information to help us analyze and enhance our website’s performance.

2. How We Use Your Information

We use your personal information for the following purposes:

• Website and Service Operation: To operate, maintain, and improve our website and services.
• Moving Estimates: To generate and deliver personalized moving estimates.
• Communication: To communicate with you regarding your inquiry, service updates, confirmations, and promotional offers.
• User Experience: To tailor our services to your needs and enhance your overall experience.
• Security and Fraud Prevention: To prevent fraud and ensure the security and integrity of our systems.
• Legal Compliance: To comply with applicable legal obligations and resolve any disputes.

3. Data Sharing and Disclosure

As your dedicated broker, we manage your personal information exclusively for internal purposes to generate moving estimates and coordinate our services. We do not share your personal data with external third parties for these purposes. Any disclosure of your information will only occur as required by law or to protect our legal rights.

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes

4. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

Retention periods are determined based on the nature of the data and applicable legal requirements.

5. Security Measures

We implement robust technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Transmission: Utilizing HTTPS protocols for secure data transmission.
• Encryption: Encrypting sensitive data.
• Ongoing Security Reviews: Regularly reviewing and updating our security practices to ensure data integrity.

6. Communication Methods & Telecom Consent

A. Communication Channels

• Text Messages & Phone Calls: For service-related communications such as moving estimates, updates, and essential notifications.
• Emails: To send you your moving estimate, service updates, confirmations, and promotional messages.

B. Text Messaging Opt-In Disclosure

• Separate and Explicit Consent: In compliance with the Telephone Consumer Protection Act (TCPA) and related guidelines, we require your express, separate consent to receive text messages. This consent is obtained through a distinct opt-in process that is not bundled with other forms of consent.
• Disclosure Details:
  • Nature of Messages: By opting in, you agree to receive text messages that may include automated messages.
  • Message Frequency and Costs: You will be informed of the potential frequency of messages and any applicable message or data rates.
  • Opt-Out Instructions: You can opt out at any time by replying “STOP” to any text message you receive.
• Toll-Free Text Messaging: When applicable, toll-free numbers used for text messaging adhere to the same strict opt-in requirements, ensuring that the consent for receiving such messages is clear and separate from any voice call consents.

C. Phone Call Consent

• Consent for Calls: By providing your phone number, you consent to receive phone calls from us regarding your moving estimate and service updates.
• Opt-Out Process: To update your preferences or opt out of non-essential calls, please contact us directly. Essential service-related calls will continue to be provided regardless of promotional opt-outs.

7. Cookies and Tracking Technologies

• Usage: We employ cookies and similar tracking technologies to remember your preferences and improve your browsing experience.
• Management: You can disable cookies through your browser settings; however, please note that doing so may affect the functionality of our website.
• Third-Party Cookies: Our advertising partners may also use their own cookies. We recommend reviewing their privacy policies for further details.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: The right to request copies of the personal data we hold about you.
• Correction: The right to request corrections to any inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal data under specific circumstances.
• Opt-Out: The right to manage or revoke your consent for non-essential communications.
• Data Portability: The right to request that your data be transferred to you or another organization.

To exercise any of these rights or adjust your communication preferences, please contact us using the details provided in Section 10. We will respond to your request within one month.

9. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website and, when appropriate, communicated via email. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

10. Contact Information

Email: info@ovetransport.net
contact : (480) 956-2812

By using our website, you agree to the terms of this Privacy Policy and consent to our data practices as described herein.

If you require further clarification or have any inquiries regarding our communication practices—including our explicit opt-in processes for text messaging and phone calls in compliance with current telecommunications regulations—please contact our Privacy and Compliance Team at the email address provided above.

SMS Terms & Conditions for OVE Transport

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. We are committed to protecting your privacy and using your contact information exclusively for the services we provide.

2. Types of SMS Communications

• Appointment reminders for scheduled moving services.
• Follow-up messages regarding your moving service.
• Billing inquiries and payment reminders.
• Promotions, offers, or discounts related to our transportation and moving services (if applicable).

Example: “Hello, this is a reminder of your upcoming move with OVE Transport on [Date] at [Time]. Reply STOP to opt out of SMS updates.”

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive several SMS messages per week related to your appointments, billing updates, or service status.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic and international messages.

5. Opt-In Method

• Verbally, during a conversation with our team.
• By submitting an online form on our website.
• By filling out a paper form during in-person interactions.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues or need assistance, you can reply with the keyword HELP. You can also reach out to us directly by contacting us at 480 956-2812 or info@ovetransport.net.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms during registration or booking.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.